My family has been working with Cerna Home Care since Summer 2016.
At one point, there were some significant challenges with my mother’s caregiver. However, companies should be judged by the way they address problems – how they turn a bad situation into a good long-term outcome.
Once Cerna realized there was a substantial problem, they addressed the situation quickly, decisively, appropriately and completely.
Marc, Susan, Edith, Maxine and Angela got directly involved, and six months later, my family and I are fully confident that my mother’s care and care plan are heading in the right direction.